Privacy Policy

SBT Reading Tutors LLC Website: https://sbtreadingtutors.com
Effective Date: July 4, 2025
Last Updated: July 4, 2025

Terms of Service

SBT Reading Tutors LLC
Website: https://sbtreadingtutors.com
Effective Date: July 4, 2025
Last Updated: July 4, 2025

Acceptance of Terms
About SBT Reading Tutors LLC
Definitions
Eligibility and Age Requirements
Geographic Restrictions
Account Registration and User Information
Services Description
Payment Terms and Billing
Cancellation and Refund Policy
User Conduct and Acceptable Use
Intellectual Property Rights
User-Generated Content
Privacy and Data Protection
Educational Content and Materials
Tutoring Sessions and Scheduling
Technology Requirements and Technical Support
Disclaimers and Warranties
Limitation of Liability
Indemnification
Termination
Dispute Resolution and Governing Law
Changes to Terms of Service
Severability
Contact Information

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement," or "Terms of Service") constitute a legally binding agreement between you ("User," "Student," "Parent," "Guardian," or "you") and SBT Reading Tutors LLC ("Company," "we," "us," or "our"), a limited liability company organized under the laws of the United States. These Terms govern your access to and use of our website located at https://sbtreadingtutors.com (the "Website"), our online tutoring services, educational materials, and all related services, features, and content provided by SBT Reading Tutors LLC (collectively, the "Services").

By accessing, browsing, or using our Website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you must not access or use our Website or Services.

These Terms apply to all users of our Website and Services, including but not limited to students, parents, guardians, and any other individuals who access or use our platform. Your continued use of our Website or Services following any changes to these Terms constitutes your acceptance of such changes.

2. About SBT Reading Tutors LLC

SBT Reading Tutors LLC is a United States-based educational services company specializing in personalized reading instruction and literacy development. We provide one-on-one online tutoring services designed to help students improve their reading skills, comprehension abilities, and overall literacy through evidence-based teaching methods and personalized learning approaches.
Our mission is to empower students to become confident, skilled readers by providing high-quality, individualized instruction that meets each student's unique learning needs. We are committed to maintaining the highest standards of educational excellence, professional integrity, and student safety in all our services.
SBT Reading Tutors LLC operates exclusively within the United States and provides services only to students and families located within the United States. We do not provide services to individuals or entities located outside the United States, and we do not conduct business with countries or territories outside the United States.

3. Definitions

Account means the user account created by or on behalf of a User to access our Services.
Content means all text, graphics, images, music, software, audio, video, information, and other materials available through our Services.
Educational Materials means all instructional content, lesson plans, worksheets, assessments, reading materials, and other educational resources provided through our Services.
Guardian means a person who has legal authority to make decisions on behalf of a minor, including but not limited to parents, legal guardians, and other authorized representatives.
Intellectual Property means all intellectual property rights, including but not limited to copyrights, trademarks, trade secrets, patents, and proprietary information.
Minor means any individual under the age of 18 years.
Personal Information means information that identifies, relates to, describes, or is capable of being associated with a particular individual.
Services means all tutoring services, educational content, website features, and related services provided by SBT Reading Tutors LLC.
Session means a scheduled tutoring appointment between a Student and one of our certified tutors.
Student means the individual receiving tutoring services, regardless of who created the Account or pays for the Services.
Tutor means a certified reading specialist or educational professional employed or contracted by SBT Reading Tutors LLC to provide tutoring services.
User Content means any content, information, or materials submitted, posted, or uploaded by Users through our Services.
Website means the website located at https://sbtreadingtutors.com and all associated subdomains and pages.

4. Eligibility and Age Requirements

4.1 Minimum Age Requirement

Our Services are available only to individuals who are at least seventeen (17) years of age. Students under the age of seventeen (17) are not eligible to receive tutoring services through our platform, and we do not accept registrations for students below this minimum age requirement.

4.2 Legal Capacity and Parental Consent

To use our Services, you must either:
(a) Be at least eighteen (18) years of age and have the legal capacity to enter into binding contracts under applicable law; or
(b) Be at least seventeen (17) years of age but under eighteen (18) years of age, and have obtained the express written consent of your parent or legal guardian to use our Services and to be bound by these Terms.

If you are under eighteen (18) years of age, your parent or legal guardian must review and agree to these Terms on your behalf. By allowing a minor to use our Services, the parent or guardian agrees to be bound by these Terms and accepts full responsibility for the minor's use of our Services, including any charges incurred.

4.3 Parental Responsibility

Parents and guardians who provide consent for minors to use our Services acknowledge and agree that:
(a) They have read and understood these Terms of Service in their entirety;
(b) They consent to their minor child's use of our Services under the terms and conditions set forth herein;
(c) They will supervise their minor child's use of our Services as appropriate;
(d) They are fully responsible for all activities that occur under the Account, including payment obligations;
(e) They will ensure their minor child complies with all applicable terms and conditions;
(f) They understand that they may be held liable for any violations of these Terms by their minor child.

4.4 Account Creation Restrictions

Individuals who do not meet the age requirements set forth in this section are prohibited from creating Accounts or using our Services. We reserve the right to request proof of age and parental consent at any time. If we discover that an Account has been created by or for an individual who does not meet our age requirements, we will immediately terminate the Account and discontinue all Services.

4.5 Verification Process

We may require Users to provide documentation verifying age and, where applicable, parental consent. This may include government-issued identification, birth certificates, or signed consent forms. Failure to provide requested verification within a reasonable timeframe may result in suspension or termination of Services.

4.6 COPPA Compliance

While our Services are designed for students aged seventeen (17) and older, we are committed to protecting the privacy of all Users. We do not knowingly collect personal information from children under thirteen (13) years of age. If we become aware that we have inadvertently collected personal information from a child under thirteen (13), we will take immediate steps to delete such information from our records.

5. Geographic Restrictions

5.1 United States Only Services

SBT Reading Tutors LLC provides Services exclusively to individuals located within the United States of America, including all fifty (50) states, the District of Columbia, and U.S. territories. Our Services are not available to individuals located outside the United States, and we do not conduct business with or provide Services to any person, entity, or organization located in any country or territory outside the United States.

5.2 Prohibited Access

Access to our Website and Services from locations outside the United States is strictly prohibited. We make no representations that our Services are appropriate, available, or legal for use in any jurisdiction outside the United States. Users are prohibited from accessing our Website or Services through virtual private networks (VPNs), proxy servers, or other means designed to circumvent geographic restrictions.

5.3 Compliance with Local Laws

If you access our Website or Services from outside the United States despite these restrictions, you do so at your own risk and are solely responsible for compliance with all applicable local, state, national, and international laws and regulations. We disclaim all liability for any violations of law resulting from unauthorized access from prohibited locations.

5.4 Right to Restrict Access

We reserve the right, in our sole discretion, to restrict, suspend, or terminate access to our Website and Services based on geographic location. We may use various methods to determine your location, including IP address analysis, billing address verification, and other technical means. We are not obligated to provide Services to any User whose location cannot be verified as being within the United States.

5.5 No International Business

SBT Reading Tutors LLC does not maintain offices, conduct business operations, or provide Services outside the United States. We do not enter into contracts with individuals or entities located outside the United States, and we do not accept payments from foreign financial institutions or payment methods not issued by United States-based financial institutions.

5.6 Blocking of Foreign Access

We employ technical measures to prevent access to our Website and Services from outside the United States. These measures may include, but are not limited to, IP address blocking, geographic filtering, and other access control technologies. We continuously monitor and update these measures to ensure compliance with our geographic restrictions.

5.7 Reporting Unauthorized Access

If you become aware of any unauthorized access to our Website or Services from outside the United States, or any attempts to circumvent our geographic restrictions, please report such activity to us immediately at support@sbtreadingtutors.com. We take violations of our geographic restrictions seriously and will investigate all reports.

6. Account Registration and User Information

6.1 Account Creation

To access our Services, you must create an Account by providing accurate, complete, and current information as requested in our registration process. You agree to provide only truthful and accurate information during registration and to promptly update your Account information to maintain its accuracy and completeness.

6.2 Account Security

You are responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You agree to:
(a) Choose a strong, unique password that is not used for other online accounts;
(b) Keep your login credentials confidential and not share them with any third party;
(c) Notify us immediately if you suspect any unauthorized use of your Account;
(d) Log out of your Account at the end of each session;
(e) Accept responsibility for all activities that occur under your Account.

6.3 Account Information Requirements

During registration, you must provide:
(a) Full legal name of the Student who will receive tutoring services;
(b) Date of birth of the Student (to verify age eligibility);
(c) Valid email address for Account communications;
(d) Valid phone number for contact purposes;
(e) Complete mailing address within the United States;
(f) Emergency contact information;
(g) Relevant educational background and learning goals;
(h) Any learning disabilities, special needs, or accommodations required;
(i) Parental consent documentation (if Student is under 18 years of age).

6.4 Verification of Information

We reserve the right to verify any information provided during registration or at any time thereafter. This may include requesting additional documentation such as government-issued identification, proof of address, or educational records. Failure to provide requested verification may result in suspension or termination of your Account.

6.5 Account Limitations

Each Student may have only one active Account. Creating multiple Accounts for the same Student is prohibited and may result in termination of all associated Accounts. Business entities, schools, or organizations seeking to create Accounts for multiple students must contact us directly to discuss appropriate arrangements.

7. Services Description

7.1 Tutoring Services
SBT Reading Tutors LLC provides personalized, one-on-one online reading tutoring services designed to improve students' reading skills, comprehension abilities, and overall literacy. Our Services include:

Individual tutoring sessions conducted via secure video conferencing technology;
Customized lesson plans tailored to each Student's specific needs and learning goals;
Evidence-based reading instruction using proven methodologies;
Progress monitoring and regular assessments;
Educational materials and resources provided during sessions;
Parent/guardian communication and progress reports;
Homework assistance and reading practice guidance;
Preparation for standardized tests and academic assessments related to reading.

7.2 Service Limitations
Our Services are educational in nature and are designed to supplement, not replace, formal education. We do not provide:

Medical or psychological diagnosis or treatment;
Special education services requiring licensed professionals;
Therapy or counseling services;
Guarantee of specific academic outcomes or improvements;
Services outside the scope of reading instruction and literacy development.

7.3 Tutor Qualifications
All tutors employed or contracted by SBT Reading Tutors LLC possess appropriate qualifications, including:

Relevant educational credentials in reading instruction, literacy, or related fields;
Experience in teaching reading to students in the appropriate age range;
Background checks and screening as required by applicable law;
Ongoing professional development and training in reading instruction methods.

7.4 Service Availability
Services are available during our standard operating hours, which will be communicated to Users upon Account creation. We strive to accommodate scheduling requests but cannot guarantee availability at all requested times. Service availability may be limited during holidays, maintenance periods, or due to unforeseen circumstances.

8. Payment Terms and Billing

8.1 Service Fees
Users agree to pay all fees associated with their use of our Services according to the pricing structure in effect at the time of service delivery. Current pricing information is available on our Website and will be provided during the registration process. All fees are stated in United States dollars (USD).

8.2 Payment Methods
We accept payment through the following methods:

Major credit cards (Visa, MasterCard, American Express, Discover) issued by United States-based financial institutions;
Debit cards issued by United States-based financial institutions;
Electronic bank transfers from United States-based bank accounts;
Other payment methods as we may offer from time to time.

We do not accept payments from foreign financial institutions, international wire transfers, or payment methods not issued by United States-based institutions.

8.3 Payment Processing
Payments are processed by third-party payment processors. By providing payment information, you authorize us and our payment processors to charge your designated payment method for all fees incurred. You represent and warrant that you have the legal right to use the payment method provided.

8.4 Billing Cycles
Fees may be charged on various billing cycles depending on the service package selected:

Per-session billing: Charged after each completed tutoring session;
Package billing: Charged upfront for a predetermined number of sessions;
Monthly billing: Charged monthly for ongoing services;
Other billing arrangements as mutually agreed upon.

8.5 Automatic Renewal
Certain service packages may automatically renew unless cancelled prior to the renewal date. You will receive notice of upcoming renewals and the opportunity to cancel before charges are processed. By enrolling in automatically renewing services, you authorize us to charge your payment method for renewal fees.

8.6 Late Payments and Failed Transactions
If payment is not received when due or if a payment transaction fails:

We may suspend or terminate Services until payment is received;
Late fees may be assessed as permitted by applicable law;
We may attempt to process payment using alternative payment methods on file;
Continued non-payment may result in Account termination and collection activities.

8.7 Taxes
You are responsible for all applicable taxes, duties, and governmental charges related to your use of our Services. If we are required to collect or pay taxes on your behalf, such amounts will be added to your invoice.

9. Cancellation and Refund Policy

9.1 Cancellation by User
Users may cancel their Account or specific Services according to the following procedures:

Individual sessions may be cancelled up to 24 hours before the scheduled start time without penalty;
Service packages may be cancelled according to the terms specified at the time of purchase;
Monthly or recurring services may be cancelled with 30 days' written notice;
Cancellation requests must be submitted through our designated cancellation process or by contacting customer service.

9.2 Refund Policy
Refunds are provided according to the following terms:

Sessions cancelled with at least 24 hours' notice will receive a full refund or credit;
Sessions cancelled with less than 24 hours' notice may be subject to cancellation fees;
Unused sessions in prepaid packages may be refunded on a pro-rata basis within 30 days of purchase;
Monthly service fees are non-refundable once the billing period has begun;
Refunds for technical issues or service failures will be evaluated on a case-by-case basis.

9.3 Processing of Refunds
Approved refunds will be processed within 5-10 business days using the original payment method. If the original payment method is no longer available, alternative arrangements will be made. Refund processing times may vary depending on your financial institution.

9.4 Cancellation by Company
We reserve the right to cancel or terminate Services at any time for reasons including but not limited to:

Violation of these Terms of Service;
Non-payment of fees;
Inappropriate conduct by User or Student;
Technical issues that prevent service delivery;
Business reasons requiring discontinuation of Services.

In the event of cancellation by the Company for reasons other than User violation of Terms, unused prepaid fees will be refunded on a pro-rata basis.

10. User Conduct and Acceptable Use

10.1 Prohibited Activities
Users are prohibited from engaging in any of the following activities:

Violating any applicable local, state, national, or international laws or regulations;
Impersonating any person or entity or falsely representing your affiliation with any person or entity;
Creating multiple Accounts for the same Student or creating Accounts using false information;
Sharing Account credentials with unauthorized individuals;
Attempting to gain unauthorized access to our systems, servers, or networks;
Interfering with or disrupting the operation of our Services or servers;
Using our Services for any commercial purpose without our express written consent;
Transmitting any viruses, malware, or other harmful computer code;
Engaging in any form of harassment, abuse, or inappropriate conduct toward tutors or other Users;
Recording, copying, or distributing tutoring sessions without express written consent;
Using our Services to cheat on academic assignments or assessments;
Reverse engineering, decompiling, or attempting to extract source code from our platform.

10.2 Academic Integrity
Users must maintain the highest standards of academic integrity when using our Services. Our tutoring is designed to help Students learn and improve their skills, not to complete assignments for them. Users agree that:

Tutoring sessions will focus on teaching concepts and skills rather than completing homework;
Students will complete their own assignments using knowledge gained through tutoring;
Any assistance with homework will be educational in nature and will not constitute completion of the assignment;
Users will not request tutors to complete assignments, tests, or other academic work on behalf of Students.

10.3 Respectful Communication
All Users must treat tutors, staff, and other Users with respect and courtesy. This includes:

Using appropriate language during all communications;
Respecting cultural, religious, and personal differences;
Following instructions and guidance provided by tutors;
Providing constructive feedback in a respectful manner;
Reporting any concerns or issues through appropriate channels.

10.4 Technology Use Guidelines
When using our technology platform, Users must:

Use compatible devices and software as specified in our technical requirements;
Maintain a stable internet connection suitable for video conferencing;
Ensure appropriate lighting and audio quality for effective tutoring sessions;
Use the platform only for its intended educational purposes;
Report technical issues promptly to our support team.

10.5 Consequences of Violations
Violations of this User Conduct section may result in:

Warning and requirement for corrective action;
Temporary suspension of Services;
Permanently termination of Account and Services;
Legal action if violations involve illegal activities;
Forfeiture of any prepaid fees without refund.

11. Intellectual Property Rights

11.1 Company Intellectual Property
SBT Reading Tutors LLC owns and retains all rights, title, and interest in and to our Services, including but not limited to:

The Website design, layout, graphics, and user interface;
All educational materials, lesson plans, curricula, and instructional content;
Software, applications, and technology platforms used to deliver Services;
Trademarks, service marks, logos, and brand names;
Copyrighted materials, including text, images, audio, and video content;
Trade secrets, proprietary methods, and business processes;
All improvements, modifications, and derivative works of the above.

11.2 Limited License to Users
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services solely for your personal, non-commercial educational purposes. This license does not include the right to:

Copy, modify, distribute, or create derivative works of our Content;
Use our intellectual property for commercial purposes;
Remove or alter any copyright, trademark, or other proprietary notices;
Access or use our Services in any manner not expressly permitted by these Terms.

11.3 Educational Materials Usage
Educational materials provided during tutoring sessions are licensed for use solely in connection with the specific tutoring relationship. Users may not:

Share educational materials with individuals not enrolled in our Services;
Use materials for commercial purposes or in other educational settings;
Reproduce, distribute, or publish materials without express written consent;
Modify or create derivative works based on our educational materials.

11.4 Third-Party Content
Our Services may include content licensed from third parties. Such content remains the property of its respective owners and is subject to the terms and conditions of the applicable third-party licenses. Users must comply with all third-party license terms when accessing such content.

11.5 Trademark Usage
The SBT Reading Tutors name, logo, and related marks are trademarks of SBT Reading Tutors LLC. Users may not use our trademarks without our express written permission. Any unauthorized use of our trademarks may constitute trademark infringement and unfair competition in violation of applicable laws.

11.6 Copyright Protection
We respect the intellectual property rights of others and expect Users to do the same. If you believe that content on our platform infringes your copyright, please send a written notice containing the following information to our designated DMCA agent:

Identification of the copyrighted work claimed to be infringed;
Identification of the allegedly infringing material and its location on our platform;
Your contact information, including address, telephone number, and email;
A statement that you have a good faith belief that the use is not authorized;
A statement that the information provided is accurate and that you are authorized to act on behalf of the copyright owner;
Your physical or electronic signature.

DMCA Takedown Notices should be sent to:
SBT Reading Tutors LLC
DMCA Agent
8735 Dunwoody Place, Suite 6
Atlanta, GA 30350
You may also send DMCA notices via email to our designated DMCA contact address listed in Section 24 (Contact Information).

12. User-Generated Content

12.1 Definition of User Content
User-Generated Content includes any content, information, or materials that Users submit, post, upload, or otherwise provide through our Services, including but not limited to:

Written assignments, essays, or other academic work shared during sessions;
Questions, comments, or feedback provided to tutors;
Profile information and personal details;
Communications sent through our messaging systems;
Any other content created or provided by Users.

12.2 User Responsibility for Content
Users are solely responsible for all User Content they provide and represent and warrant that:

They own or have the necessary rights to provide the User Content;
The User Content does not violate any third-party rights, including intellectual property rights;
The User Content is accurate and not misleading;
The User Content does not contain any illegal, harmful, or inappropriate material;
They have obtained all necessary consents and permissions for sharing the User Content.

12.3 License Grant
By providing User Content through our Services, you grant SBT Reading Tutors LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content solely for the purpose of providing tutoring services and improving our educational offerings. This license terminates when you delete the content or terminate your Account, except for content that has been shared with others or incorporated into our educational materials.

12.4 Content Monitoring
While we are not obligated to monitor User Content, we reserve the right to review, edit, or remove any User Content that:

Violates these Terms of Service;
Is illegal, harmful, or inappropriate;
Infringes third-party rights;
Is spam or commercial in nature;
Poses security or technical risks to our platform.

12.5 Prohibited Content
Users may not submit, post, or share content that:

Is illegal, harmful, threatening, abusive, or discriminatory;
Contains personal information of third parties without consent;
Infringes intellectual property rights;
Contains viruses, malware, or other harmful code;
Is commercial or promotional in nature;
Is false, misleading, or deceptive;
Violates any applicable laws or regulations.

13. Privacy and Data Protection

13.1 Privacy Policy
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

13.2 Student Privacy
We are committed to protecting student privacy and maintaining the confidentiality of educational records. We comply with applicable privacy laws, including the Family Educational Rights and Privacy Act (FERPA) where applicable, and implement appropriate safeguards to protect student information.

13.3 Data Security
We implement reasonable security measures to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

13.4 Data Retention
We retain personal information only as long as necessary to provide Services and comply with legal obligations. Upon termination of your Account, we will delete or anonymize your personal information according to our data retention policies, except as required by law.

14. Educational Content and Materials

14.1 Curriculum and Instruction
Our educational content is designed by qualified professionals using evidence-based reading instruction methods. While we strive to provide high-quality educational materials, we make no guarantees about specific learning outcomes or academic improvements.

14.2 Individualized Approach
All instruction is tailored to the individual needs of each Student based on initial assessments and ongoing progress monitoring. Parents and Students should communicate any specific learning needs, goals, or concerns to ensure appropriate instruction.

14.3 Supplemental Nature
Our Services are designed to supplement, not replace, formal education. Students should continue to participate in their regular school programs and follow the guidance of their classroom teachers and school administrators.

14.4 Progress Monitoring
We provide regular progress reports and communicate with parents/guardians about Student advancement. However, progress varies among individuals, and we cannot guarantee specific timelines for improvement or achievement of particular goals.

15. Tutoring Sessions and Scheduling

15.1 Session Scheduling
Tutoring sessions are scheduled through our online platform based on tutor availability and User preferences. We strive to accommodate scheduling requests but cannot guarantee availability at all requested times.

15.2 Session Conduct
During tutoring sessions:

Students should be in a quiet, distraction-free environment;
Parents/guardians may observe sessions but should not interfere with instruction;
Sessions may be recorded for quality assurance and training purposes with appropriate notice;
Technical difficulties should be reported immediately to our support team.

15.3 Missed Sessions
If a Student misses a scheduled session:

Sessions cancelled with at least 24 hours' notice may be rescheduled without penalty;
Sessions missed without adequate notice may be forfeited;
Repeated missed sessions may result in Account review or termination.

15.4 Tutor Changes
We reserve the right to change tutors when necessary due to scheduling conflicts, tutor availability, or other operational reasons. We will provide advance notice when possible and ensure continuity of instruction.

16. Technology Requirements and Technical Support

16.1 System Requirements
To use our Services, you must have:

A reliable internet connection with sufficient bandwidth for video conferencing;
A computer, tablet, or mobile device with current operating system;
Web browser that supports our platform requirements;
Audio and video capabilities (microphone, speakers/headphones, camera);
Any additional software or applications as specified by our technical requirements.

16.2 Technical Support
We provide technical support to help Users access and use our Services. Support is available during our standard business hours through email, phone, or online chat. We will make reasonable efforts to resolve technical issues promptly.

16.3 Service Interruptions
Our Services may occasionally be unavailable due to maintenance, technical difficulties, or other factors beyond our control. We will provide advance notice of scheduled maintenance when possible and work to minimize service disruptions.

16.4 User Responsibility
Users are responsible for:

Maintaining compatible technology and internet connectivity;
Keeping software and applications updated;
Reporting technical issues promptly;
Following troubleshooting guidance provided by our support team.

17. Disclaimers and Warranties

17.1 Service Disclaimer
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF OUR SERVICES;
WARRANTIES THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
WARRANTIES REGARDING SPECIFIC EDUCATIONAL OUTCOMES OR IMPROVEMENTS.

17.2 Educational Outcomes
We make no guarantees or warranties regarding:

Specific improvements in reading skills or academic performance;
Achievement of particular educational goals or objectives;
Success on standardized tests or academic assessments;
Timelines for educational progress or skill development.

Educational outcomes depend on many factors including student effort, regular attendance, home support, and individual learning differences.

17.3 Third-Party Services
Our platform may integrate with or link to third-party services, websites, or applications. We do not control these third-party services and disclaim all responsibility for their content, functionality, or availability.

17.4 Internet and Technology
We disclaim all warranties related to internet connectivity, technology failures, or compatibility issues that may affect your ability to access or use our Services.

18. Limitation of Liability

18.1 Limitation of Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, SBT READING TUTORS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business opportunities;
Loss of data or information;
Cost of substitute services;
Business interruption or downtime;
Personal injury or emotional distress;
Any other indirect or consequential losses.

18.2 Cap on Liability
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

18.3 Essential Terms
THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND SBT READING TUTORS LLC. OUR SERVICES WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

18.4 Applicable Law
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the fullest extent permitted by applicable law.

19. Indemnification

19.1 User Indemnification
You agree to defend, indemnify, and hold harmless SBT Reading Tutors LLC, its officers, directors, employees, agents, and affiliates from and against all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of our Services;
Your violation of these Terms of Service;
Your violation of any applicable laws or regulations;
Your User Content or any content you submit through our Services;
Your infringement of any third-party rights;
Any claims brought by third parties related to your use of our Services.

19.2 Defense and Settlement
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You may not settle any claim without our prior written consent.

19.3 Notice of Claims
You must promptly notify us of any claims or potential claims that may be subject to indemnification under this section.

20. Termination

20.1 Termination by User
You may terminate your Account and discontinue use of our Services at any time by:
(a) Following the account cancellation process on our Website;
(b) Contacting our customer service team with a termination request;
(c) Providing written notice of termination via email or postal mail.
Upon termination by you, your access to our Services will cease, and any prepaid fees may be refunded according to our refund policy.

20.2 Termination by Company
We may terminate your Account and access to our Services immediately and without notice if:
(a) You violate any provision of these Terms of Service;
(b) You fail to pay fees when due;
(c) You engage in conduct that we determine is harmful to our business, other Users, or third parties;
(d) You provide false or misleading information;
(e) Your Account remains inactive for an extended period;
(f) We discontinue our Services for business reasons.

20.3 Effect of Termination
Upon termination of your Account:
(a) Your right to access and use our Services immediately ceases;
(b) All licenses granted to you under these Terms terminate;
(c) You remain liable for all fees incurred prior to termination;
(d) Sections of these Terms that by their nature should survive termination will continue in effect;
(e) We may delete your Account information and User Content according to our data retention policies.

20.4 Survival
The following sections shall survive termination of these Terms: Definitions, Payment Terms (for unpaid obligations), User Conduct (for past violations), Intellectual Property Rights, Privacy and Data Protection, Disclaimers and Warranties, Limitation of Liability, Indemnification, Dispute Resolution and Governing Law, and any other provisions that by their nature should survive.

21. Dispute Resolution and Governing Law

21.1 Governing Law
These Terms of Service and any disputes arising from or related to your use of our Services shall be governed by and construed in accordance with the laws of the United States and the state in which SBT Reading Tutors LLC is organized, without regard to conflict of law principles.

21.2 Jurisdiction and Venue
Any legal action or proceeding arising from or related to these Terms or our Services shall be brought exclusively in the federal or state courts located in [Insert Jurisdiction], and you consent to the personal jurisdiction of such courts.

21.3 Informal Dispute Resolution
Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute through informal negotiation. You must send a written description of the dispute to our designated contact address, and we will work in good faith to resolve the matter.

21.4 Arbitration Agreement
Any dispute, claim, or controversy arising from or relating to these Terms or our Services that cannot be resolved through informal negotiation shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in [Insert Location], and the arbitrator's decision shall be final and binding.

21.5 Class Action Waiver
YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND SBT READING TUTORS LLC INDIVIDUALLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

21.6 Exceptions to Arbitration
Notwithstanding the arbitration agreement, either party may seek injunctive or other equitable relief in court to protect intellectual property rights or prevent irreparable harm.

22. Changes to Terms of Service

22.1 Right to Modify
We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. Changes may be necessary due to legal requirements, business needs, or improvements to our Services.

22.2 Notice of Changes
We will provide notice of material changes to these Terms by:
(a) Posting the updated Terms on our Website with a new effective date;
(b) Sending email notification to the address associated with your Account;
(c) Providing notice through our platform or Services;
(d) Other reasonable means of communication.

22.3 Acceptance of Changes
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services and may terminate your Account.

22.4 Review Responsibility
You are responsible for regularly reviewing these Terms to stay informed of any changes. We recommend checking the effective date and reviewing the Terms periodically.

23. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

24. Contact Information

24.1 Company Contact Information
SBT Reading Tutors LLC
8735 Dunwoody Place, Suite 6
Atlanta, GA 30350
United States
Email: dmca@sbtreadingtutors.com
Phone: +1 (678) 370-7473
Website: https://sbtreadingtutors.com

24.2 Customer Service
For questions about these Terms of Service, our Services, billing issues, or technical support, please contact us using the information provided above. We strive to respond to all inquiries promptly during our standard business hours.

24.3 Legal Notices
All legal notices, including notices of termination, disputes, or other formal communications, should be sent to our designated legal contact address provided above. Notices sent via email should be sent to our official legal email address.

24.4 Business Hours
Our customer service and support teams are available during the following hours:
Monday - Friday: [Insert Hours]
Saturday: [9am – 3pm]
Sunday: [Closed]
Time Zone: [Insert Time Zone]

Acknowledgment
By using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that these Terms constitute the entire agreement between you and SBT Reading Tutors LLC regarding your use of our Services, superseding any prior agreements or understandings.

Last Updated: July 4, 2025
Effective Date: July 4, 2025